If you would like to obtain warranty service, take or ship your Onkyo Product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please also include a contact name, address, and a telephone number. If you choose to ship your Onkyo product to an Onkyo Authorized Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any Onkyo product shipped in its entirety must be shipped in its original carton. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.
Any service or repair for items not covered by this limited warranty shall be at the Authorized Service Center’s rates and terms then in effect. Contact an Onkyo Authorized Service Center for details. To learn how to do this please visit our blog post entitled: Locating and Authorized Service Center or Dealer.
Product Support Blog 
TX-NR609 works when it feels like it. Most time no picture but great sound. Onkyo needs to fix issue or replace the unit with one that works.
Hello James,
Can you send you information to askOnkyo@us.onkyo.com so we can help resolve your issue