Here is an overview video of how to use our Android Powered Remote App: How to App Video (youtube.com).
Posted in Android, App, Basic Information, Onkyo, Product Support, troubleshooting
Tagged A/V Receiver, Android, App, Customer Support, How to, Onkyo, Product Support, Remote, Sound, Troubleshooting
Here is our how to video on using Audyssey: Onkyo How to series Audyssey (youtube.com)
Posted in Audyssey, Basic Information, Onkyo, Product Support, Receiver, Speakers, Subwoofer, Surround Sound, troubleshooting, Wires
Tagged A/V Receiver, Audio, Customer Support, Onkyo, Product Support, Sound, Troubleshooting
If you have a question, comment, or concern you would like to address to product support please do one of the following:
1. Call: 1-800-229-1687
2. Email: http://www.onkyousa.com/feedback_form.cfm
3. Post to our Forum: http://onkyoproductsupport.forumotion.com/
This helps to keep us organized and on track, which makes it easier for us to get back to you. Thank you!
As of 12/1/11 Napster is longer be online. Napster is now a part of Rhapsody.
Anyone who has a Napster account and accesses it on their Onkyo receiver using the Rhapsody portal. Simply log on to Rhapsody with your Napster login credentials. According to Rhapsody and Napster, Napster account holders keep ALL their Napster songs, lists, credits- everything from your Napster account will be waiting for you at Rhapsody. Enjoy! (It’s all about sound.)
Napster and Rhapsody Tips and Tricks:
Forgot your Napster password, get it here:
Love Music? Have accounts with both companies? Click here:
Need a little extra help? Here’s Rhapsody’s FAQ page:
To find out more please visit Napster’s blog:
Posted in Basic Information, Networking, Onkyo, Product Support, Receiver
Tagged A/V Receiver, Customer Support, Internet Radio, Napster, Onkyo, Product Support, Troubleshooting
Update announced for the BD-SP309 Blu-ray player
|08/11/11– Onkyo USA has determined that some of our BD-SP309 3D Ready Bluray Players are unable to access Netflix via the Video On Demand function. Please check your serial number below to see if your BD-SP309 has been affected. If so, please contact Onkyo USA Customer Support.Link
You can contact Onkyo USA Customer Support during normal customer support hours (M-F 9am-8pm and Sat-Sun 10am-4pm ET). Call toll free 800-229-1687.
If you would like to read this Press Release on the Onkyo website Click Here: Blu-ray
Sub-Woofer Speaker Driver Replacement Program
|07/19/11– Onkyo USA has determined that there is a high probability that the voice coil of certain subwoofers in the Home Theater and Speaker systems listed below may open; consequently, the subwoofer will stop functioning.For our valued customers, Onkyo USA has a speaker driver replacement program for the affected subwoofers. It is important that you check the model and serial number of your subwoofer.
Please click on the following link for more infomation on whether your subwoofer is eligible.
If you are eligible for this program, an Independent Onkyo Regional Service Center will send you material and instructions to return your subwoofer.
You can also contact Onkyo USA Customer Support during normal customer support hours (M-F 9am-8pm and Sat-Sun 10am-4pm ET) to see if your subwoofer falls under this speaker driver replacement program. Call toll free 1-855-460-1618 or local (201)785-2654.
To view this Press Release on the Onkyo Website Click Here: Subwoofer
Posted in Onkyo, Press Release, Product Support, Subwoofer, troubleshooting
Tagged A/V Receiver, Customer Support, Onkyo, Product Support, Sound, Subwoofer, Troubleshooting, Warranty
Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted
|06/21/11– Models: TX-NR708, TX-NR709, TX-NR808, TX-NR1008, TX-NR3008, TX-NR5008, PR-SC5508, HT-RC270, HT-RC370If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.
Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.
***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada).***
To View this Press Release on the Onkyo Website Click Here: Automatic Continuous
Posted in Onkyo, Product Support, Receiver, troubleshooting
Tagged A/V Receiver, Customer Support, Listen Modes, Onkyo, Product Support, Remote, Respond, Troubleshooting, Warranty