Monthly Archives: December 2011

How to Video: Android Powered App

Here is an overview video of how to use our Android Powered Remote App: How to App Video (youtube.com).

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How to use Audyssey

Here is our how to video on using Audyssey: Onkyo How to series Audyssey (youtube.com)

Got a Question?

If you have a question, comment, or concern you would like to address to product support please do one of the following:

1. Call: 1-800-229-1687

2. Email: http://www.onkyousa.com/feedback_form.cfm

3. Post to our Forum: http://onkyoproductsupport.forumotion.com/ 

This helps to keep us organized and on track, which makes it easier for us to get back to you. Thank you!

Accessing Napster

As of 12/1/11 Napster is longer be online. Napster is now a part of Rhapsody.

Anyone who has a Napster account and accesses it on their Onkyo receiver using the Rhapsody portal. Simply log on to Rhapsody with your Napster login credentials. According to Rhapsody and Napster, Napster account holders keep ALL their Napster songs, lists, credits- everything from your Napster account will be waiting for you at Rhapsody. Enjoy! (It’s all about sound.)

Napster and Rhapsody Tips and Tricks:

Forgot your Napster password, get it here:

https://account.rhapsody.com/myacct/forgotpassword.html?page=login.remind&page=login.remind

Love Music? Have accounts with both companies? Click here:

http://www.rhapsody.com/napster-instructions

Need a little extra help? Here’s Rhapsody’s FAQ page:

http://rhapsody.custhelp.com/app/answers/detail/a_id/857/kw/napster/r_id/166

 To find out more please visit Napster’s blog:

 http://blog.napster.com/2011/10/05/napster-is-joining-rhapsody/

 

Press Release: BD-SP309

Update announced for the BD-SP309 Blu-ray player

08/11/11– Onkyo USA has determined that some of our BD-SP309 3D Ready Bluray Players are unable to access Netflix via the Video On Demand function. Please check your serial number below to see if your BD-SP309 has been affected. If so, please contact Onkyo USA Customer Support.Link

You can contact Onkyo USA Customer Support during normal customer support hours (M-F 9am-8pm and Sat-Sun 10am-4pm ET). Call toll free 800-229-1687.

If you would like to read this Press Release on the Onkyo website Click Here: Blu-ray

Press Release: Subwoofer

Sub-Woofer Speaker Driver Replacement Program

07/19/11– Onkyo USA has determined that there is a high probability that the voice coil of certain subwoofers in the Home Theater and Speaker systems listed below may open; consequently, the subwoofer will stop functioning.For our valued customers, Onkyo USA has a speaker driver replacement program for the affected subwoofers. It is important that you check the model and serial number of your subwoofer.

Please click on the following link for more infomation on whether your subwoofer is eligible.
Link

If you are eligible for this program, an Independent Onkyo Regional Service Center will send you material and instructions to return your subwoofer.

You can also contact Onkyo USA Customer Support during normal customer support hours (M-F 9am-8pm and Sat-Sun 10am-4pm ET) to see if your subwoofer falls under this speaker driver replacement program. Call toll free 1-855-460-1618 or local (201)785-2654.

To view this Press Release on the Onkyo Website Click Here: Subwoofer

 

Press Release: Automatic Continuous

Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted

06/21/11– Models: TX-NR708, TX-NR709, TX-NR808, TX-NR1008, TX-NR3008, TX-NR5008, PR-SC5508, HT-RC270, HT-RC370If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.

***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada).***

To View this Press Release on the Onkyo Website Click Here: Automatic Continuous